PRIVACY POLICY
PRIVACY POLICY
Koh Gen Do Co., Ltd. operates in the mail order sales of natural cosmetics, and believes that fulfilling its social responsibility of protecting personal information will become increasingly important in the future. We recognize that the appropriate handling of personal information in our business activities and efforts to safely manage it are important social responsibilities, and have established the following personal information protection policy.
Article 1 Collection and Use of Personal Information
When collecting, using, providing, or entrusting personal information, we will do so with the consent of the individual after clearly stating the purpose of collection. Furthermore, we will use personal information only within the scope of the purpose of collection and will not deviate from that purpose, and will take measures to ensure that this is the case.
Article 2 Management and Protection of Personal Information
We will manage personal information with strict care, and will not disclose or provide data to third parties unless the customer has given their consent. We
will also take appropriate measures to prevent unauthorized access, loss, destruction, falsification, and leakage of personal information. In the unlikely event that an accident occurs, we will identify the cause and take corrective and preventive measures.
Article 3 Applicable Laws, etc.
We will comply with the laws, regulations, guidelines and other standards that apply to the personal information we hold.
Article 4: Continuous improvement of the personal information protection management system and mechanisms
We will establish a management system for personal information protection and will continuously improve the system and mechanisms for its management and operation.
Article 5 Response to Complaints and Inquiries
In order to respond appropriately to customer complaints and inquiries, including those regarding the protection of personal information, we have set up a dedicated inquiry desk.
Regarding handling on the website
Koh Gen Do Co., Ltd. (hereinafter, Koh Gen Do) handles customers' personal information on the website with care and takes sufficient measures to protect customers' privacy.
1. We will not collect personal information without your consent.
The personal information you provide will be used only when sending you product information via catalogs, e-mail, or other methods, or when necessary at your request for ordering, product delivery, etc.
2. It will not be used for any other purpose
We will not collect or use your personal information without your consent. Some content on the website (member registration, inquiries, etc.) may require you to register personal information with your consent, but the content will be the minimum necessary to provide the service.
3. We will not disclose your information to third parties.
All personal information provided to this site will not be disclosed, lent, or transferred to a third party without the individual's consent. However, personal information may be disclosed without permission in the following cases:
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Identifying people who may be causing harm or interference to other visitors to the Site;
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or if we believe we have legitimate grounds to contact that person in order to pursue legal action.
4. We will manage your personal information appropriately.
Koh Gen Do strives to prevent information from leaking to the outside under the proper management of the personal information manager. In addition, Koh Gen Do strives to protect customers' personal information by taking appropriate safety measures (such as setting up a firewall) against the risk of unauthorized access from outside, or loss, destruction, falsification, etc.
You can easily delete, edit or change your personal information at any time. You can also easily subscribe to or unsubscribe from e-mails sent to you at any time.
5. We store and use your purchase history, etc.
The personal information provided by customers will be used only when it is necessary to send them information about products, etc. via catalogs, emails, etc., or when it is required by the customer's will, such as for ordering or delivering products.
6. We use SSL to protect your privacy
The Koh Gen Do website uses a special encryption technology called "SSL" to ensure the protection of your privacy. This encryption technology is used to encrypt your personal information, such as your name, address, phone number, and payment information. Your important personal information is securely protected, so please use this site with peace of mind. On the information input screen, the URL will be displayed as "https://" and a "lock" symbol will be displayed in the bottom right corner of the browser. In this state, communication will be in encryption mode, meaning that your information is protected.
*Depending on the environment you use, such as your company, the security system known as a proxy server may not be compatible with SSL. In this case, please consult with the person in charge of your company's network.
*Please note that Kohgen-do cannot be held responsible for any information leaks that occur when communication is made without using SSL. If you cannot use SSL, please use other methods of ordering, such as by phone.
Regarding the handling of personal information
, we will collect and store personal information in accordance with A.3.4.2.5 of JIS Q 15001:2017 (measures when information is obtained directly from the person in writing under A.3.4.2.4).
The handling of personal information obtained through this input form will be for the purposes of use listed in the following three paragraphs, and will not be used beyond the scope of these purposes.
1. Name, address and representative of the company
Koh Gen Do Co., Ltd.
4th floor, Nishigotanda 8-chome Building, 3-16 Nishigotanda 8-chome, Shinagawa-ku, Tokyo
President and CEO Shintaro Itabashi
2. Name, affiliation and contact details of the personal information manager
Name of manager: Toshiharu Endo (Personal Information Protection Manager)
Department: Business Administration Department
Contact details: TEL 0120-700-710 (Email address) info@kohgendo.com
3. Purpose of Use of Personal Information
Classification Purpose of use
(1) Purpose of use when personal information is obtained directly from the individual in a written document, etc.
Membership information and order information: For the purpose of shipping products and providing information
(2) Purpose of use when obtained through the "Inquiries" section of our website:
Personal information of the inquirer: For the purpose of responding to inquiries
(3) Purpose of use when personal information is obtained directly from the individual in a form other than written
information Information obtained over the phone from customers (voice recording data): For the performance of call center operations
4. Provision of personal information to third parties
We will not provide your personal information to third parties except in the following cases:
1. When the individual's consent has been obtained
2. When required by law
3. When necessary for the protection of human life, body, or property, and when it is difficult to obtain the individual's consent
5. Entrustment of Personal Information Handling
In order to provide better service to our customers, we outsource some of our direct mail delivery services to external parties. Personal information may be entrusted to the contractor, and in this case, we select contractors who are deemed to handle personal information appropriately, and in contracts, etc., we determine the necessary matters to prevent the leakage of customers' personal information by proper management and confidentiality of personal information, and ensure that appropriate management is implemented.
6. Requests for Disclosure, etc. of Personal Information
Customers may contact our inquiry desk to make requests regarding the disclosure, etc. of their personal information (notification of the purpose of use, disclosure, correction, addition, or deletion of content, suspension or erasure of use, suspension of provision to third parties). In such cases, we will respond within a reasonable period of time after verifying the customer's identity. For details on requests for disclosure, etc., please see "Matters Concerning the Procedures for Responding to Requests for Disclosure, etc." on our website.
7. Voluntary provision of personal information
Whether or not you provide personal information to us is at your discretion. However, if you do not provide the necessary information, we may not be able to provide you with the appropriate services.
8. Information mechanically acquired when you access this website In order
to ensure the security of the website you visit and to improve user service, we may use cookies to acquire information about you.
9. Measures taken to ensure the safety of retained personal data, etc.
Our company has established regulations regarding the handling of personal information and specific personal information, as well as regulations regarding safety measures, and has taken measures in accordance with the regulations (organizational, personal, physical, and technical safety management measures).
For details, please contact the following inquiry desk.
10. [Complaints, consultations, etc.]
Please contact the following office for complaints and other inquiries regarding your personal information.
〒141-0031 4th floor Nishigotanda 8-chome Building, 3-16 Nishigotanda 8-chome, Shinagawa-ku,
TokyoTEL 0120-700-710 FAX 0120-78-4660Kogando
Co., Ltd. Personal Information Inquiry Department
Matters concerning the procedure for responding to requests for disclosure, etc.
If you wish to request the disclosure, correction, addition, deletion, suspension of use, erasure, or suspension of third-party provision of your personal data held by our company, please make the request directly to our company using the method described below (the same applies to requests for disclosure of records of third-party provision (Article 33, Paragraph 5 of the Personal Information Protection Act)). From the perspective of preventing personal information leaks and ensuring accuracy and safety, our company will promptly conduct necessary investigations without delay, and only when it is confirmed that the request is made by the individual, will we disclose, correct, add, delete, suspend use, erase, or suspend third-party provision of your personal data, etc., in accordance with the provisions of the law. Please note that we will not be able to respond to your request if you do not meet the requirements for the request method set out below, or if the content of your request is deemed unreasonable based on the results of the investigation. Please contact the above [Contact for complaints, etc.] for any matters regarding personal information subject to disclosure.
[Contact for requesting disclosure, etc.]
For requests for disclosure, etc., please attach the necessary documents to the designated form ("Request for Disclosure, etc. of Personal Information") and send it by mail to the address listed below. Please note that we cannot accept requests by any other means than mail.
Contact information:
4th floor, Nishigotanda 8-chome Building, 3-16 Nishigotanda 8-chome, Shinagawa-ku, Tokyo 141-0031
Koh Gen Do Co., Ltd. Personal Information Inquiry Department
[Form for requesting disclosure, etc.]
If you wish to request the disclosure of personal information that can identify you, please download and use the (written form) "Request for Disclosure, etc. of Personal Information" (PDF format), fill in the necessary information, attach the necessary documents, and submit it to the application desk.
[Contact point for inquiries regarding personal information]
Koh Gen Do Co., Ltd. Personal Information Inquiry Department
Tel: 0120-700-710
Fax: 0120-78-4660
Date of establishment: April 1, 2005
Last revised: May 1, 2024
Kangwon-do Co., Ltd. Shintaro Itabashi